We want you to have a pleasant experience every time you sign up for our services. If you are not satisfied with our services, let us know and we will do our best to resolve your issues. If you are still not satisfied, we will help you get your refunds quickly and easily.

General terms and conditions:

• We offer a 7-day money-back guarantee in case of problems with the locked features of our application (server down for 3 consecutive days or more subject to proof).

• If there are problems with your streams, your ISP, your internet subscription, we do not offer any refund.

• We do not issue refunds if you have changed your mind about using our software (if you buy after having a test, no refund). If you are unable to cooperate with us to resolve issues or answer questions you have about the operation of the module, we may not be able to issue a refund.

• Refunds are subject to a cancellation service fee, the rate of which varies between 25% and 50% based on the package and the subscription duration.

  • Regular Package: All refunds are subject to a 50% service fee deduction, regardless of the subscription term.

  • Premium Package: Fees are calculated as follows:

    • 50% service fee for 1-month and 3-month subscriptions.

    • 25% deduction for 6-month and 12-month subscriptions.

Refund method:

All refunds are made by your method of payment at the time of your order. If you have any questions or need help with payments or cancellation, please email us at joe@eaglecastiptv.com.

Exemptions You will not be eligible for a refund if your account has been suspended due to a violation of our terms of service, please refer to the general terms and conditions provided to you at the time of purchase.